Almost all of our stock is official, factory sealed and in brand new unopened condition. All our single cards are booster fresh and none of our single cards has ever been used or played with unless they have been purchased as a bulk submission from a customer and they will be fully labelled as such

Excluding basic commons, all cards are stored and shipped in a protective sleeve. All cards higher than a rare are automatically stored in a top-loader.

Although we try our utmost during the packing stages to ensure that your order arrives with you safely whilst in transit, sadly, sometimes damage may occur. If an item arrives with you damaged, please take as many photos of the box your order arrived in which clearly shows the shipping label, along with photos of the damage to the item. DO NOT open the damaged product as we may require it back if we are able to replace this.

If you suspect that your order may be damaged before opening the parcel, please take a photo as this provides an additional level of evidence when we submit this to the courier. Without these, we will be unable to raise a claim with the courier, so it is imperative these are provided when you send us an email about this.

Reports of damages should be sent to us within 7 days of you receiving your order. Anything outside of this time, we may be unable to assist with. Depending on the complexity of the claim, it can take up to 14 working days for the couriers/suppliers/manufacturers to investigate what has happened to your parcel. We are unable to offer any refunds/returns until the couriers/suppliers/manufacturers have made their decision.

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