As we only sell factory sealed items we're unable to see the contents of sealed products, especially boxed items. We do our very best to inspect all goods that arrive here and make sure that they are of high quality before adding them to our inventory.
We sometimes receive information that a product is missing a specific item, not all the correct quantities are included or something hasn't printed as intended. This is beyond our control with sealed products. But have no worries we do work very close with our suppliers who together we are very happy to resolve any issues you may have with your product.