If you refuse to pay the customs charges, your parcel will be returned back to us. We will issue a refund once we have received the parcel back. Please note this refund will not include the shipping cost as we have still had to pay this to ship the item originally. The refund will also not include the "Export Return Fee" which we are charged for the parcel returning to us. Down below you can find a full table with the price per country.
| Country | Export Return Fee |
| Austria | £4.75 |
| Belgium | £3.75 |
| Bosnia | £5.50 |
| Bulgaria | £5.50 |
| Croatia | £5.25 |
| Czech Republic | £5.00 |
| Denmark | £4.75 |
| Estonia | £5.25 |
| Finland | £5.25 |
| France | £3.75 |
| Germany | £3.75 |
| Greece | £5.50 |
| Hungary | £5.25 |
| Iceland | £5.50 |
| Italy | £5.00 |
| Latvia | £5.50 |
| Lithuania | £5.50 |
| Luxembourg | £3.75 |
| Netherlands | £3.75 |
| Norway | £5.50 |
| Poland | £5.25 |
| Portugal | £5.25 |
| Romania | £5.50 |
| Serbia | £5.50 |
| Slovakia | £5.00 |
| Slovenia | £5.25 |
| Spain | £5.00 |
| Sweden | £5.25 |
| Switzerland | £4.75 |
| Ukraine | £5.50 |
If for any reason your parcel has been returned to us and you intended to pay customs, let us know. We are more than happy to send your parcel out to you again. We will require an additional payment for shipping to do this.
It is so important with international shipments to get in contact with us if there is every any problems with your delivery. A lot of the time we can help you resolve any issues you may be facing.
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