Although we try our utmost during the packing stages to ensure that your order arrives with you safely whilst in transit, sadly, sometimes damage may occur.
If an item arrives with you damaged, please take as many photos of the box your order arrived in which clearly shows the shipping label, along with photos of the damage to the item.
If you suspect that your order may be damaged before opening the parcel, please take a photo as this provides an additional level of evidence when we submit this to the courier.
Without these, we will be unable to raise a claim with the courier, so it is imperative these are provided when you send us an email about this.
Reports of damages should be sent to us within 7 days of you receiving your order. Anything outside of this time, we may be unable to assist with.
Depending on the complexity of the claim, it may take a while for the couriers to investigate what has happened to your parcel.
Please note we will not be able to refund/return any claim until the courier has made their decision, so make sure you keep the item safe and in the same condition it arrived with you in.