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Activity overview

Latest activity by Support
  • Support created an article,

    I think my booster packs have been re-sealed

    Below is our Policy on Resealed Packs and Tampering With Sealed Products.   We have a number of queries that reach our Helpdesk, with relation to booster packs from various manufacturers that seem ...

  • Support created an article,

    When Will My Pre-Order Be Dispatched?

    Any orders for a pre-order item, will not be dispatched until closer to the release date / day of release.  We aim to have your pre-order item with you upon day of release, however, for Internation...

  • Support created an article,

    Can I purchase more than what you have in stock?

    We can certainly look at each request on an individual basis as we would love to help fulfill the quantity that you would like to order. We have great links to many TCG suppliers and would be more ...

  • Support created an article,

    What does it mean when my order is delayed?

    When a product release date is provided by the manufactures, they are simply used as a guide only and not when they will actually be available. The date advertised is what the manufactures use inte...

  • Support created an article,

    Do you offer reward points?

    It's something new customers to our store ask when shopping with us for the first time. We've been told that some other stores offer this facility and previously this system was available at Total ...

  • Support created an article,

    Ordering In-Stock & Pre-Order items together!

    For any items that are currently in-stock, we take instant payment at the checkout for the goods in your basket. If you have any number of pre-order items in your basket, we will still take the ful...

  • Support created an article,

    Can I check my order status as a guest?

    Yes you can, some customers choose not to register when shopping with us and at times would like to still check the status of the order and we have a system for you to do just that. The following l...

  • Support created an article,

    What condition will my items be?

    All our stock is official, factory sealed and in brand new unopened condition. All our single cards are booster fresh and none of our single cards have ever been used or played with. Excluding basi...

  • Support created an article,

    Dispatch Cut-off Times.

    We always aim to have your order dispatched the very same day (Monday-Friday), if everything is in-stock and ordered before 4:15pm your order will leave the same day. (Excludes any order containin...

  • Support created an article,

    Can I split my order?

    Splitting your order is not a problem at all and in most circumstances your order can be split for free upon request. In some circumstances, a product may be delayed and if this is the case, our st...